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These Terms and Conditions constitute the entire agreement between you, the customer, and The Image Cartel(PTY LTD) (“imagecartel.co.za”, “us”, “we”, “our”).  If you visit or shop at www.imagecartel.co.za, you accept and agree to comply with the most recent version of this agreement in its entirety.  When placing an order, the agreement in force at the time of your placing the order will apply to that order and its related transactions.


PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS SITE. By using this site, you are accepting the Terms and Conditions of use. If you do not agree to these terms, please do not use the site. We reserve the right, at our discretion, to change, modify, add, or remove portions of these terms at any time. Please check these terms periodically for changes. Your continued use of www.imagecartel.co.za following the posting of changes to these terms (including the Privacy Policy and other rules) will mean you accept those changes.


1. Product Usage

The Image Cartels products have been designed specifically for use by trained, qualified Professional Nail Technicians. Users of The Image Cartels Products require a Certificate in Nail technology and a basic level of skill and ability. Due to health and Safety best practices, we cannot and will not supply Technical Nail Technology Products to untrained and unqualified users. End users who are not qualified Nail Technicians may however purchase blocks and buffers, nail polish colours, certain nail art ranges as well as retail Manicure and Pedicure Products only.


2. Product Storage

The Image Cartels products must be stored in a cool dry environment out of direct light and heat. The Image Cartels Gel products are cured by exposure to UV light. Do not expose product to Direct Sunlight or light from a Halogen source or LED lights while using the product. Please keep all Nail technology Products out of reach of children!


3. No Hidden Fees or Buying Obligations

There are no fees for registering, with The Image Cartel. There are no buying obligations – you order what you want, when you want to.


4. Privacy Policy

Please click here to read The Image Cartels Privacy Policy.


5. Returns Policies

a. General Returns

Most items purchased on www.imagecartel.co.za can be returned to us for a full refund.  Non-returnable items are clearly shown as “Non Returnable” on the “items product page. These include all Gels, Gel Polishes and Glues. Please contact us at info@imagecartel.co.za if you are unsure if an item is returnable.

You must return any goods in new condition with all packaging and materials. We will refund the purchase price of the goods (minus the direct costs of returning the goods) within 3-5 days of the return.

We will not be able to accept the return of an item under our general returns policy in the following situations;

  • If the item is a Gel, Gel Polish or Glue.
  • If we receive notice of a return later than 48 hours after the date of reception.
  • If the item is not in mint condition it is a non-returnable item.
  • If the seal on a product bottle / tub, tool or implement is broken
  • If the packaging is damaged in anyway.
  • If the item is on sale.

b. Product Prices

The prices displayed are inclusive of 15% VAT. Delivery costs are charged separately on check out and do not form part of the product price displayed.

Though we endeavour to ensure that the prices displayed on the website are accurate, we display hundreds at any given time and it is impossible for us to monitor the prices of all individual products manually. While we go to lengths to ensure that the prices we display are accurate, it is possible that erroneous prices may be displayed from time to time. In such cases, we shall not be obliged to sell the product at the erroneous price and will correct erroneous prices as soon as we become aware of them.

c. Incorrect Orders

We aim for complete customer satisfaction. We respect our customers’ rights and always try to comply with best practice and all relevant laws. If you are not satisfied with any of our goods, or have any questions, please contact The Image Cartelsand have your invoice ready. We will try our best to solve your problem.

If we sent you the wrong item or is it faulty, then call The Image Cartel and request a replacement within 48 hours of receiving the item/s. If you would like to exchange one item for a different one, call us to arrange for the return of the original item (you will be refunded your original purchase price once we receive the item) then go ahead and place another order for the item you wish to purchase from The Image Cartel. Please note that it could take as long as 3-5 business days to process returns once they arrive at our offices.

d. Shipping Policy

If any of The Image Cartels products are not 100% satisfactory, you can return the unopened product within 48 hours for a credit or refund of purchase price by following the instructions below. Please note that Gels, Gel Polishes and Glues are not returnable or refundable. A 20% restocking fee will be applied to returned items. Please allow 10 business days for your credit card refund to process upon receipt of your return. Any merchandise you would like to return must be accompanied by a copy of your Image Cartel invoice or receipt. You will be responsible for all shipping costs associated with returned items. If you received merchandise on our error, we will reimburse you the cost of shipping via Courier services.

All Sale products or special items are limited quantity items and are final Sale. These items cannot be returned or exchanged.

e. Instructions to return a product

If you would like to return an Image Cartel product purchased on www.imagecartel.co.za you can call in and talk to one of our customer service representatives or, you can fill out the online Return Form. To access the return form on the website please follow the steps below.

  • Log into your imagecartel.co.za account and go to the “Account” tab on the top menu bar.
  • Once in “My Account”, you will see a list of all your completed orders. Click on the “View” button of the desired order.
  • After the order summary, you will see a “Return” button. Click on it.
  • Fill out the form and one of our customer service representatives will contact you within the next Business Day.

This return policy only applies to items purchased on The Image Cartels website If you have a problem with a product purchased from a local distributor please contact the place of purchase. The Image Cartel currently only ships to South Africa, Namibia, Swaziland, Mozambique and Botswana but if you are located outside of these areas we have a vast network of distributors that distribute The Image Cartels products around the world.

f. Product Exchanges

If you would like to exchange an unopened product you have up to 48 hours to make an item exchange. Please note that under our general returns and exchanges policy, Gels, Gel Polishes and Glues are not refundable / non-returnable items. You can only exchange an item for an item of equal value. To make an exchange you must provide a copy of your Image Cartel invoice or receipt. You are responsible for all shipping costs associated with exchanged items.

g. Damaged or defective products

We pride ourselves in providing our customers with quality nail care products. If you receive any damaged or defective products in your purchase, we will gladly replace the item absolutely free. Please contact us within 48 hours of receiving the item. We will request proof of purchase and to have the defective product returned to us. We will reimburse you the cost of shipping via courier. If you have a damaged or defective product you would like to replace please contact our customer service department and we will assist you further.

h. Shipping Information

The Image Cartel only accepts and ships orders within Southern Africa. For all deliveries within South Africa we charge rates based on the weight of the order and the location of the customer. Rates are displayed on the checkout page of the shop and are subject to change without notice

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

Standard delivery usually arrives within 48 hours from the shipped date, excluding holidays and weekends. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed.

i. Incorrect items?

We will either replace the item or refund you for any item that you receive that does not match the description advertised on the website.  We will usually need you to return the item to us at no additional cost to yourself.

Please contact us at info@imagecartel.co.za within 24 hours where the item is not what you ordered.


6. Shopping Account, Password and Security

Upon registration, you will receive a Username and Password. You will also have chosen your own password. You are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under your password and or account. You agree to (a) immediately notify The Image Cartel of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. The Image Cartels cannot and will not be liable for any loss or damage arising from your failure to comply with this section.


7. Restrictions on Use of Materials

This site is owned and operated by The Image Cartel (referred to herein individually or collectively as, “we,” “us,” or “our”). No material from or any website owned, operated, licensed, or controlled by reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Modification of the materials or use of the materials for any other purpose is a violation of our copyright and other proprietary rights. For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. All trademarks, service marks, and trade names are proprietary to their owners.


8. Stock Availability

If we find that the product is not available, we will contact you immediately. If we find that the item cannot be shipped within 2- 3 working days, we will contact you with alternative options including the possibility of a full refund.


9. Stock Descriptions

All descriptions are accurate to the best of our ability, but omissions can occur with either images, specifications or other text relating to the product. If we find that the error has been fundamental in its misinformation we will gladly refund the purchase in full as long as you notify us within 48 hours of receipt of the shipment.


10. Price Changes

As we are bound to exchange rate changes and how the distributors pass these on, there may be rare unfortunate instances where we will have to contact you with a price adjustment after you have placed you order. You will be given the opportunity to cancel you order for the affected item.


11. Client Communication

If we have tried to make contact with you via your supplied details on both phone and email, we will reserve the right to make a binding decision if you have not responded with 5 working days to the first request e-mail we sent to you.


12. Secure Shopping

All online transactions are made through The Image Cartels third party payment gateway. Transactions are facilitated by PayFast, using uses the strictest form of encryption. The Image Cartel does not store any Card or Bank Account details on our website or servers. All other personal and delivery information that you provide is stored in an encrypted format on our servers.


13. Payment Methods

We offer a variety of payment methods through the familiar and trusted PayFast interface. Please see detailed information below on our various payment methods.

a. Credit and Cheque Card Payments

Using Payfast, The Image Cartel accepts payment from South African and internationally issued MasterCard and Visa Credit and Cheque Cards. Credit and Cheque Cards are well known and a de facto online payment method the world round. The PayFast Payment gateway processes local and international credit cards and cheque cards, with a variety of fraud protection mechanisms in place to protect buyers. All goods will only enter the shipping process when the payment has been cleared in our account. Click here to visit Payfast.co.za and learn more.

b. Instant EFT Payments

The Payfast payment gateway also supports Instant EFT enables buyers to make payments with traditional internet banking with SA’s four biggest banks (FNB, Absa, Standard bank and Nedbank). The electronic funds transfer (EFT) gets verified.  Proof of payment would be required  without any further disclosure of financial information. Click here to visit Payfast.co.za and learn more.

c. Mobicred Payments

The Image Cartel also accepts payments from Mobicred via PayFast. Mobicred is an online account that gives buyers access to credit, which they can use on PayFast. The facility works in a similar fashion to retail store credit: only online. Sellers can choose to enable/disable mobicred on their PayFast accounts and there is no risk of default or repudiation to them. Click here to visit Mobicred and learn more.


14. Legal Disclaimer

The user expressly agrees that the use of The Image Cartels site is at the user’s sole risk. The Image Cartel does not guarantee or warrant sites will be uninterrupted;

  • The Image Cartels site/s will be default free and that the defects will be corrected;
  • that the results that may be obtained from the use or application from information gained from the sites in so far as accuracy and content of any such information is concerned;
  • that the servers that make the content available are free from viruses and other harmful content;
  • these sites are provided “AS IS” and on an “IS AVAILABLE” basis, without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to warranties of satisfactory quality, non- infringement, title, security and compatibility.
  • the user acknowledges and confirms The Image Cartels indemnity to, including but not limited to, indirect, direct, incidental, special, consequential, or punitive damages arising from the use of or inability to use this site. The user acknowledges that the provisions of this paragraph shall apply to all the contents of the site.
  • the disclaimer of liability applies to damages or injury, including but not limited to, indirect, direct, incidental, special, consequential or punitive damages or any damages whatsoever arising from use or loss of use of data, whether in breach of contract, tortious action, negligence, or under any other cause of action.

If any of the terms and conditions of this agreement should be deemed to be unlawful, invalid or otherwise unenforceable by reason of the laws of the South Africa in which these terms and conditions are intended to be effective then to the extent only and within the jurisdiction in which that term and condition is illegal, invalid or unenforceable, it shall be severed and deleted from this agreement and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

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